Fabindia has always been one of my favourite brands, and the Patiala store holds a particularly special place for me. I have been a customer here since the very early days of the store and, although I have visited Fabindia outlets in Chandigarh, Delhi and Mumbai, the Patiala store has a warmth of its own. It feels less like a retail store and more like a welcoming home.
The collection is always beautiful and very much to my taste, but what truly makes this store exceptional is its wonderful team. Every member of the staff is courteous, gracious and genuinely interested in making the shopping experience enjoyable.
A special word of appreciation for Vandana, who is truly the heart of the store. Over the years, she has come to know and remember not only my preferences, but even the tastes of the family and friends I shop for. Her energy and dedication are remarkable. I have rarely seen her pause—she is constantly attending to customers, ensuring the displays remain fresh and inviting, and making sure that everyone leaves with a pleasant experience.
What I admire equally is the way she leads her team. She shares a very cordial relationship with the staff and manages everything with a wonderful combination of firmness, grace and politeness. She is also extremely innovative and brings a special charm to the store during festivals and celebrations.
Even when I am not in Patiala, shopping from this store is effortless. The team understands my requirements, shares photographs and options with me, arranges payment conveniently and has my purchases delivered to my doorstep. They also thoughtfully keep me informed about new arrivals, special collections and discounts.
After so many years, I genuinely cannot recall even a single unsatisfactory experience. Every interaction has only strengthened my affection for the store.
In fact, everyone in my family and friend circle knows that Fabindia is my first choice. Whenever anyone wants to gift me something, the standing instruction is almost always, “Go to Fabindia!” My home, quite literally, is filled with beautiful Fabindia pieces.
A wonderful store, an outstanding team and a truly personalised shopping experience. My heartfelt compliments to Vandana and the entire Fabindia Patiala family. Highly recommended!